Shipping policy
SHIPPING POLICY
Last updated: 15 September 2026
Thank you for shopping with Erkeuby.
This Shipping Policy explains our available delivery methods, estimated delivery times and other important information regarding the shipment of orders placed through Erkeuby.store.
For any questions regarding your order or delivery, please contact:
Email: info@Erkeuby.store
Website: Erkeuby.store
1. SHIPPING OPTIONS
We currently offer the following delivery options:
Standard Shipping
Estimated delivery time: 5–12 business days
Shipping cost: Free
Standard Shipping is available at no additional charge for eligible orders.
Express Shipping
Estimated delivery time: 5–8 business days
Shipping cost: Paid
The applicable Express Shipping charge will be clearly displayed at checkout before you complete your purchase.
2. BUSINESS DAYS
Business days are generally Monday to Friday and exclude weekends and public or bank holidays.
Delivery estimates are calculated in business days.
Orders placed during weekends or public holidays may begin processing on the next available business day.
3. ORDER PROCESSING
After your order has been placed successfully, you will receive an order confirmation using the email address provided at checkout.
Orders may require processing before dispatch.
Once your order has been dispatched, you may receive a shipping confirmation containing available tracking information.
Processing time is separate from the estimated carrier delivery period unless expressly stated otherwise during checkout.
4. DELIVERY ESTIMATES
Our estimated delivery times are:
Standard Shipping: 5–12 business days
Express Shipping: 5–8 business days
These are estimated delivery windows and not guaranteed delivery dates unless we expressly agree otherwise.
Unexpected circumstances may occasionally affect delivery times, including:
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High order volumes;
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Courier delays;
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Severe weather;
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Public holidays;
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Transport disruption;
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Customs or border procedures where applicable;
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Incorrect or incomplete delivery information; or
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Other circumstances outside our reasonable control.
Where you have statutory rights relating to delayed delivery, nothing in this policy limits those rights.
5. SHIPPING DESTINATIONS
Erkeuby primarily serves customers in the United Kingdom.
Available delivery services will be displayed during checkout according to the delivery address provided.
We reserve the right not to offer delivery to certain locations where a reliable delivery service is unavailable or where legal or logistical restrictions apply.
6. SHIPPING COSTS
Standard Shipping
Standard Shipping is provided free of charge for eligible orders.
Express Shipping
Express Shipping is a paid delivery service.
The exact Express Shipping charge will be displayed at checkout before payment is completed.
No shipping charge will be added without being disclosed to you before you place your order.
7. ORDER TRACKING
Where tracking is available, you may receive a tracking number or tracking link once your order has been dispatched.
Tracking information may take some time to update after the parcel has been handed to the courier.
Tracking updates are provided by the relevant carrier and may not always appear immediately.
If your tracking information has not updated for an extended period, please contact:
8. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please ensure that the following information is correct before completing your order:
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Full name;
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Street address;
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House, building or flat number;
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City or town;
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Postcode;
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Country; and
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Any relevant delivery instructions.
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.
9. FAILED DELIVERY ATTEMPTS
If a courier is unable to complete delivery, they may:
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Attempt delivery again;
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Leave the parcel in a safe place where appropriate;
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Deliver the parcel to a nearby collection point;
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Leave instructions for arranging redelivery; or
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Return the parcel to the sender.
Please follow the instructions provided by the carrier.
If you experience difficulty locating your parcel, contact us and we will assist where reasonably possible.
10. UNCOLLECTED PARCELS
Where a parcel is taken to a collection point, customers should collect it within the timeframe specified by the carrier.
If a parcel is not collected and is returned to us, please contact:
We will review the circumstances and advise you regarding the available options.
Any refund, redelivery charge or other action will be handled in accordance with applicable UK consumer law and our Return & Refund Policy.
11. INCORRECT OR INCOMPLETE ADDRESS
If an order cannot be delivered because the delivery address supplied by the customer is materially incorrect or incomplete, the parcel may be returned to us.
Where possible, we will contact you to arrange the appropriate next steps.
Additional delivery charges may apply where a new delivery is requested due solely to incorrect information supplied by the customer, provided such charges are lawful and clearly communicated.
This does not affect your statutory rights.
12. LOST PARCELS
If you believe your parcel has been lost during delivery, please contact us at:
Please include:
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Your full name;
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Order number;
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Email address used for the order; and
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Any available tracking information.
We may contact the carrier to investigate the delivery.
Where goods have not been delivered as required under the contract, we will comply with our obligations under applicable UK consumer law.
13. DAMAGED PARCELS
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Where possible, please provide photographs showing:
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The external packaging;
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Any damaged internal packaging;
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The shipping label; and
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The affected product.
Photographs may help us investigate the issue more quickly.
Your statutory rights regarding damaged or faulty products are not dependent on our ability to recover compensation from a delivery provider.
14. MISSING ITEMS
If your order arrives with an item missing, please contact us at:
Please provide your order number and details of the missing item.
We will review the order and provide an appropriate solution.
15. MULTIPLE-PARCEL ORDERS
In some circumstances, an order containing multiple products may be delivered in more than one parcel.
Different parcels may arrive separately.
Where tracking information is available, separate tracking details may be provided for each shipment.
16. DELIVERY DELAYS
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.
If your order is delayed, please contact us and we will assist you with the available delivery information.
Nothing in this policy removes any statutory right you may have where delivery is excessively delayed or does not occur within an agreed or legally required timeframe.
17. EXPRESS SHIPPING
Express Shipping provides a shorter estimated delivery window than Standard Shipping.
Our current Express Shipping estimate is:
5–8 business days
Express Shipping does not constitute a guaranteed delivery date unless a specific guaranteed date has been expressly agreed with you.
Where you choose Express Shipping, the applicable charge will be displayed before checkout is completed.
18. STANDARD SHIPPING
Our Standard Shipping option is:
Free
The current estimated delivery time is:
5–12 business days
There is no additional Standard Shipping charge for eligible orders.
19. PUBLIC HOLIDAYS AND PEAK PERIODS
Delivery may take longer during busy periods such as:
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Bank holidays;
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Christmas and New Year;
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Major promotional periods;
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Black Friday;
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Significant sales events; or
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Periods of unusually high carrier demand.
These periods may affect both dispatch and courier delivery times.
20. DELIVERY RESPONSIBILITY
Where Erkeuby arranges delivery to a consumer, responsibility for the goods remains subject to applicable UK consumer law.
The risk of loss or damage will generally remain with us until the goods come into your physical possession, or the possession of another person identified by you to receive them, subject to any applicable legal exceptions.
A parcel being handed to a courier does not by itself remove any responsibility that UK consumer law places on us.
21. DELIVERY INSTRUCTIONS
Where available, customers may provide delivery instructions.
Delivery instructions are passed to or managed by the relevant carrier where technically possible.
We cannot guarantee that every instruction can be followed.
Please avoid requesting delivery to locations that are insecure or unsuitable.
22. SAFE-PLACE DELIVERY
Where a carrier offers a safe-place delivery option, the availability and conditions of that service may depend on the courier.
If you personally instruct a carrier to leave a parcel in a specific location, responsibility may depend on the circumstances and applicable law.
Nothing in this clause excludes rights that cannot legally be excluded.
23. REFUSED DELIVERY
If you wish to cancel an order, we recommend contacting us directly rather than simply refusing delivery.
Refusing a parcel does not necessarily constitute valid notice of cancellation.
For cancellation instructions, please refer to our Return & Refund Policy or contact:
24. RETURNS
Shipping arrangements for returned products are covered by our Return & Refund Policy.
For change-of-mind returns, customers may be responsible for the direct cost of returning eligible goods where permitted by UK law.
Where products are faulty, damaged, incorrect or otherwise fail to conform to the contract, different rules may apply.
25. CONTACT US
If you have any questions regarding shipping, tracking or delivery, please contact us:
Erkeuby
Website: Erkeuby.store
Email: info@Erkeuby.store
Please include your order number whenever possible so that we can assist you more efficiently.
© 2026 Erkeuby. All rights reserved.