Terms of service

TERMS OF SERVICE

Last updated: 15 September 2026

Welcome to Erkeuby.

These Terms of Service govern your use of Erkeuby.store and any purchases made through our website.

Throughout these Terms, the terms “Erkeuby”, “we”, “us” and “our” refer to the operator of Erkeuby.store. The terms “you”, “your” and “customer” refer to the person accessing the website or purchasing goods from us.

Please read these Terms carefully before using our website or placing an order.

By accessing our website or placing an order, you agree to be bound by these Terms, together with our:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy;

  • Cookie Policy; and

  • Any other policies expressly referred to during checkout.

Nothing in these Terms affects your statutory rights under applicable United Kingdom consumer law.

1. ABOUT ERKEUBY

Trading name: Erkeuby
Website: Erkeuby.store
Email: info@Erkeuby.store

Our geographical business address and, where applicable, our registered company information are made available through our Contact Information and Legal Notice pages.

Customers may contact us regarding orders, complaints, returns or other enquiries at:

info@Erkeuby.store

2. ELIGIBILITY TO USE OUR WEBSITE

By using this website or placing an order, you confirm that:

  • You have the legal capacity to enter into a contract;

  • The information you provide is accurate and complete;

  • You are using the website for lawful purposes; and

  • Where applicable, you are authorised to use the payment method submitted.

If you are under 18, you should only make a purchase with the involvement of a parent or legal guardian where required by law.

3. CONSUMER RIGHTS

If you are purchasing as a consumer in the United Kingdom, you benefit from mandatory consumer protections.

Our goods must, where applicable:

  • Be of satisfactory quality;

  • Be fit for their normal purpose;

  • Be fit for any particular purpose made known to us where the relevant legal requirements are satisfied;

  • Match their description;

  • Match any sample or model where applicable; and

  • Otherwise conform to the contract.

Nothing in these Terms excludes, restricts or attempts to replace rights that cannot legally be excluded under UK law.

4. INFORMATION BEFORE YOU ORDER

Before you place an order, we will make available the information required by applicable consumer law, including, where relevant:

  • The main characteristics of the goods;

  • The total price, including applicable taxes;

  • Any delivery charges;

  • Available payment methods;

  • Delivery arrangements;

  • Estimated delivery times;

  • Our identity and contact information;

  • Cancellation rights;

  • Return conditions;

  • The duration of the contract, where applicable; and

  • Other information required by law.

Please review the product page, checkout information and applicable policies before completing your purchase.

5. PLACING AN ORDER

You can place an order by following the checkout process on Erkeuby.store.

Before submitting your order, you will have an opportunity to:

  • Review the products selected;

  • Review quantities, sizes and colours;

  • Review your delivery information;

  • Review applicable delivery charges;

  • Review the total price;

  • Select an available payment method; and

  • Correct errors before placing the order.

The checkout button will clearly indicate that placing the order creates an obligation to pay.

6. ORDER CONFIRMATION AND CONTRACT FORMATION

After you place an order, we will normally send you an electronic order confirmation.

An initial acknowledgement that we have received your order does not necessarily mean that your order has been accepted.

Unless otherwise stated during checkout, our acceptance of your order will normally occur when we confirm that the order has been accepted or dispatched.

Once accepted, a contract will exist between you and Erkeuby.

We will provide the relevant contractual information in a format that you can save or retain, such as by email.

7. WHEN WE MAY REFUSE OR CANCEL AN ORDER

In limited circumstances, we may be unable to accept or fulfil an order.

Examples include where:

  • A product is genuinely unavailable;

  • Payment cannot be authorised;

  • We reasonably suspect fraudulent or unlawful activity;

  • A material pricing or product-information error has occurred;

  • Delivery to the requested destination is unavailable;

  • There are legal or regulatory restrictions preventing the transaction; or

  • We are otherwise legally entitled not to accept the order.

We will not rely on this section in a way that is unfair or contrary to your statutory rights.

If we cancel an order after payment has been taken and no lawful deduction applies, we will refund the amount due to you.

8. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs and other information are accurate.

However, colours may appear differently depending on:

  • Your device;

  • Screen brightness;

  • Display settings; or

  • Lighting conditions in product photography.

Minor variations that do not materially change the nature, quality or description of the product may occur.

Nothing in this section allows us to supply goods that are materially different from their description or otherwise fail to comply with consumer law.

9. SIZING

Sizing information may be provided on individual product pages or size guides.

We recommend reviewing the relevant measurements before ordering.

Where sizing varies between products, the information provided for the specific product should be used.

Your rights relating to cancellation, returns and faulty or misdescribed goods remain unaffected.

10. AVAILABILITY

All products are subject to availability.

Adding a product to your basket does not reserve that product.

If an item becomes unavailable after you have ordered it, we will contact you and provide an appropriate solution, which may include cancellation and a refund where required.

We will not substitute a materially different product without your agreement.

11. PRICES

Prices displayed on Erkeuby.store will be shown clearly before you place an order.

The final amount payable will be displayed at checkout.

Where legally required, prices displayed to UK consumers will include applicable taxes.

Any delivery costs or other mandatory charges will be clearly disclosed before the customer becomes bound by the order.

We will not add optional charges without your express consent.

12. PRICING ERRORS

We take reasonable care to ensure prices are accurate.

If we discover an obvious pricing error before accepting an order, we may contact you and give you the opportunity to purchase the product at the correct price or cancel the order.

We will not automatically charge you a higher price without your express agreement.

Where an order cannot lawfully or reasonably be fulfilled because of an obvious pricing error, any payment due to be returned will be refunded.

Nothing in this clause overrides applicable consumer law.

13. PAYMENT

Available payment methods will be displayed at checkout.

By providing payment details, you confirm that:

  • You are authorised to use the payment method;

  • The information supplied is accurate; and

  • You authorise payment for the total amount shown at checkout.

Payment processing may be provided by independent payment service providers.

We do not guarantee that every payment method will be available for every order or location.

14. PAYMENT SECURITY

Payments may be processed through secure third-party payment providers.

We take reasonable steps appropriate to our role to protect customer information, but no online system can guarantee absolute security.

Payment providers may conduct their own fraud, identity or security checks in accordance with their terms and privacy practices.

15. DELIVERY

Delivery options available for your destination will be shown during checkout or explained in our Shipping Policy.

We will provide information about:

  • Available delivery methods;

  • Applicable delivery charges; and

  • Expected delivery times.

Any timeframe specifically agreed with you forms part of the relevant delivery arrangements.

Unless another delivery period has been agreed, consumer goods must generally be delivered without undue delay and within the period required by applicable UK law.

16. DELIVERY ESTIMATES

Where we provide an estimated delivery timeframe, it is an estimate unless we have expressly agreed that a particular date or deadline is essential or guaranteed.

Unexpected delays may sometimes occur.

If a delay gives you a legal right to cancel the contract or obtain another remedy, nothing in these Terms prevents you from exercising that right.

17. DELIVERY ADDRESS

You are responsible for providing complete and accurate delivery information.

Please check your:

  • Full name;

  • Street address;

  • House or flat number;

  • City;

  • Postcode; and

  • Contact details

before submitting your order.

If you notice an error after ordering, contact us as soon as possible at:

info@Erkeuby.store

We will make reasonable efforts to assist, but an address may not be capable of being changed once an order has entered the delivery process.

This does not affect any rights that cannot lawfully be excluded.

18. RISK IN THE GOODS

For consumer orders, risk in the goods will pass to you in accordance with applicable consumer law.

Where we arrange delivery, you will generally not bear the risk of accidental loss or damage before the goods come into your physical possession or the possession of a person identified by you to receive them, subject to any legally applicable exception.

19. TITLE TO GOODS

Ownership of goods will pass in accordance with applicable law and the terms of the relevant sale.

Payment and delivery arrangements do not reduce any statutory protection relating to risk or consumer rights.

20. TRACKING

Where tracking is available, tracking information may be provided by email or through a tracking service.

Tracking information is supplied using data received from carriers or logistics providers and may not always update immediately.

A tracking status does not override your statutory rights where an order is lost, damaged or not delivered as agreed.

21. RIGHT TO CANCEL

Consumers purchasing eligible goods online generally have a statutory right to cancel the contract without giving a reason.

For most eligible goods, you normally have 14 days after receiving the goods to tell us that you wish to cancel.

After notifying us, you will normally have a further 14 days to return the goods.

Full details are contained in our Return & Refund Policy.

Legal exceptions may apply to certain categories of products.

22. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy and applicable UK consumer law.

Where you validly exercise a statutory cancellation right, we will provide the refund required by law, including any applicable standard delivery costs.

If you selected a delivery method more expensive than our least expensive standard delivery option, we are generally not required to refund the additional delivery premium where UK law permits.

23. FAULTY OR MISDESCRIBED GOODS

Nothing in our Return & Refund Policy or these Terms limits your legal remedies where goods are:

  • Faulty;

  • Damaged;

  • Not as described;

  • Not of satisfactory quality;

  • Not fit for purpose where the relevant legal test is met; or

  • Otherwise not in conformity with the contract.

Your rights may include, depending on the circumstances:

  • Rejection and refund;

  • Repair;

  • Replacement;

  • Price reduction; or

  • A final right to reject.

These rights exist independently of any voluntary commercial returns policy.

24. PROMOTIONS AND DISCOUNTS

From time to time, we may offer:

  • Discount codes;

  • Product bundles;

  • Multi-buy offers;

  • Seasonal promotions;

  • Gifts with purchase; or

  • Other promotional offers.

Specific promotional conditions will be disclosed clearly where necessary.

Promotions will be presented honestly and transparently.

Unless otherwise stated and legally permissible, promotional offers cannot necessarily be combined.

Promotional terms do not remove your statutory consumer rights.

25. PROMOTIONAL AVAILABILITY

Promotions may be available for a limited period or while relevant stock remains available.

Where a promotion has specific eligibility requirements, these will be communicated to customers.

We will not use false scarcity, misleading countdowns or other practices prohibited by applicable consumer protection law.

26. DISCOUNT CODES

Discount codes must be used in accordance with the conditions provided with the offer.

A discount code may, where clearly disclosed:

  • Apply only to selected items;

  • Require a minimum qualifying purchase;

  • Be limited to one use per customer;

  • Have a genuine expiry date; or

  • Be incompatible with another promotion.

We may reject the use of a code obtained or used fraudulently or contrary to its disclosed conditions.

27. GIFT ITEMS

Where an advertised promotion includes a free or complimentary item, the relevant conditions of the promotion will be displayed clearly.

If cancellation or return of qualifying goods affects entitlement to a promotional gift, any consequence will be handled fairly and in accordance with UK consumer law.

Nothing in a promotional arrangement reduces statutory rights relating to faulty goods.

28. CUSTOMER ACCOUNTS

Where our website allows customer accounts, you are responsible for:

  • Providing accurate information;

  • Maintaining the confidentiality of your password; and

  • Informing us if you reasonably believe that your account has been compromised.

We may suspend access where reasonably necessary to protect customers, prevent fraud or maintain website security.

We will not terminate or restrict a consumer's rights arbitrarily.

29. WEBSITE USE

You may use our website only for lawful purposes.

You must not intentionally:

  • Introduce malicious software;

  • Attempt unauthorised access to systems or accounts;

  • Interfere with website security;

  • Scrape or extract data unlawfully;

  • Impersonate another person;

  • Use stolen payment information;

  • Commit or facilitate fraud; or

  • Use the website in violation of applicable law.

30. FRAUD PREVENTION

We may use reasonable fraud-prevention and security measures in connection with orders.

An order may be subject to additional verification where there are reasonable grounds for doing so.

Any personal information processed for fraud prevention will be handled in accordance with applicable data protection law and our Privacy Policy.

31. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through Erkeuby.store, including:

  • Brand elements;

  • Text;

  • Graphics;

  • Website design;

  • Logos;

  • Original photographs;

  • Product presentation;

  • Videos; and

  • Other original content

is owned by, licensed to or lawfully used by Erkeuby.

You may use our website for personal and non-commercial purposes.

You may not reproduce, distribute, exploit or commercially use protected content without the relevant rights holder's permission, except where permitted by law.

32. TRADE MARKS

Names, logos and other brand identifiers displayed on our website may be protected by trade mark or other intellectual property rights.

Nothing on our website grants a licence to use any trade mark except where permission is expressly provided.

33. THIRD-PARTY SERVICES

Our website may use services supplied by third parties, including:

  • Payment processors;

  • Delivery providers;

  • Analytics providers;

  • E-commerce infrastructure providers; and

  • Other technical service providers.

Where you separately interact with a third-party service, its own terms may also apply.

We remain responsible for obligations that cannot legally be transferred or excluded merely because we use a third-party provider.

34. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

A link does not necessarily mean that we endorse every statement, product or practice of that third party.

We are not responsible for independent websites that we do not control, except to the extent that applicable law provides otherwise.

You should review the terms and privacy practices of third-party websites before using them.

35. WEBSITE AVAILABILITY

We aim to keep Erkeuby.store available and functioning properly.

However, access may occasionally be interrupted because of:

  • Maintenance;

  • Security updates;

  • Hosting issues;

  • Technical failures; or

  • Circumstances outside our reasonable control.

We may reasonably update, maintain or modify the website.

This clause does not affect orders or consumer rights that already exist.

36. CHANGES TO PRODUCTS OR SERVICES

We may update our product range and website over time.

Products may be added or discontinued and non-contractual website features may change.

We will not use this right to make a material unilateral change to an existing consumer contract where doing so would be unlawful or unfair.

37. OUR RESPONSIBILITY TO YOU

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for matters that cannot legally be excluded, including liability where applicable for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breach of mandatory statutory consumer rights;

  • Goods that are faulty or not as described where statutory liability applies; or

  • Any other liability that cannot lawfully be excluded.

38. CONSUMER LOSSES

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not foreseeable unless the law provides otherwise.

Nothing in this section reduces rights available to consumers under mandatory law.

39. BUSINESS LOSSES

Our website is primarily intended for consumers.

If you purchase goods wholly or mainly for business purposes, different legal rules may apply to your transaction.

Any limitation applicable to a business customer will not be applied to a person who legally qualifies as a consumer in a way that removes consumer protections.

40. EVENTS OUTSIDE OUR REASONABLE CONTROL

Circumstances outside our reasonable control may affect our ability to perform certain obligations.

Examples may include:

  • Natural disasters;

  • Severe weather;

  • Transport disruption;

  • Industrial action;

  • Government restrictions;

  • Major telecommunications failures; or

  • Other exceptional events outside our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimise the impact.

Nothing in this clause removes a consumer's legal rights in relation to delayed or undelivered goods.

41. PRIVACY AND PERSONAL DATA

We process personal information in accordance with applicable data protection law and our Privacy Policy.

Our Privacy Policy explains, among other things:

  • What information we collect;

  • Why we collect it;

  • How it is used;

  • The lawful bases we rely upon;

  • How long information may be retained;

  • When information may be shared;

  • International transfers where applicable; and

  • Your data protection rights.

Please review our Privacy Policy before using the website.

42. COOKIES

Our website may use cookies and similar technologies.

Where consent is legally required for non-essential cookies, we will request the appropriate consent.

Further information is provided in our Cookie Policy or privacy settings.

43. MARKETING COMMUNICATIONS

Where required by law, we will obtain the necessary consent before sending electronic direct marketing.

You may unsubscribe from marketing communications using the unsubscribe facility provided or by contacting us.

Transactional communications concerning an order are different from marketing messages and may still be sent where necessary to perform the contract or comply with legal obligations.

44. REVIEWS AND USER CONTENT

If our website permits reviews or other user-generated content, submissions must be genuine and lawful.

You must not knowingly submit:

  • Fake reviews;

  • Misleading information;

  • Defamatory material;

  • Illegal content;

  • Content that infringes another person's rights; or

  • Reviews created in exchange for an undisclosed incentive where disclosure is legally required.

We may moderate content in accordance with applicable law.

We will not knowingly publish or commission fake consumer reviews.

45. COMPLAINTS

If you are dissatisfied with a product or our service, please contact:

info@Erkeuby.store

Please provide, where relevant:

  • Your name;

  • Order number;

  • Contact details; and

  • A description of the issue.

We will aim to address complaints fairly and within a reasonable period.

Using our internal complaints procedure does not prevent you from exercising statutory rights or seeking another remedy available by law.

46. COMMUNICATIONS

When you place an order, you agree that we may communicate with you electronically in relation to the transaction.

This may include:

  • Order confirmations;

  • Payment information;

  • Dispatch notifications;

  • Delivery updates;

  • Return communications;

  • Refund confirmations; and

  • Customer-support messages.

Where applicable, contractual information will be provided in a durable format that you can retain.

47. TRANSFER OF OUR RIGHTS

We may transfer our rights or obligations under these Terms as part of a legitimate business transfer or restructuring where permitted by law.

We will not make a transfer that materially reduces a consumer's contractual rights without appropriate protection.

You may have rights to transfer your own contractual rights where permitted by law.

48. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

Likewise, nothing in this provision restricts your statutory rights.

49. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Any invalid provision will be treated in accordance with applicable law rather than being interpreted in a manner that removes mandatory consumer protections.

50. ENTIRE AGREEMENT

These Terms, together with the information incorporated into your contract by law and the policies expressly forming part of your purchase, set out the relevant contractual terms between you and us.

Nothing in this section excludes liability for fraud or prevents reliance on statements or information that applicable consumer law requires to form part of the contract.

51. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • Changes to our business;

  • Changes to our website;

  • Changes in law or regulation; or

  • Legitimate operational requirements.

The version applying to an order will normally be the version in force when the relevant contract is entered into.

We will not retrospectively change an existing consumer contract in a way that unfairly removes or reduces rights without your agreement where such agreement is required.

The date at the top of this page shows when these Terms were last updated.

52. GOVERNING LAW

These Terms are governed by applicable United Kingdom law.

If you are a consumer resident in England or Wales, you may bring proceedings in the courts of England and Wales.

If you are a consumer resident in Scotland, you may generally bring proceedings in Scotland or, where legally available, elsewhere in the United Kingdom.

If you are a consumer resident in Northern Ireland, you may generally bring proceedings in Northern Ireland or, where legally available, elsewhere in the United Kingdom.

Nothing in these Terms deprives you of mandatory protections provided by the law applicable to you.

53. STATUTORY RIGHTS PREVAIL

These Terms are intended to be consistent with UK consumer law.

If any provision conflicts with a mandatory consumer protection rule, the mandatory legal rule will prevail.

Nothing in these Terms excludes, restricts or modifies a statutory right where doing so would be unlawful.

54. CONTACT INFORMATION

If you have any questions about these Terms, an order or our services, please contact us:

Erkeuby
Website: Erkeuby.store
Email: info@Erkeuby.store

For returns, cancellations and refunds, please also refer to our Return & Refund Policy.

For delivery information, please refer to our Shipping Policy.

For information about how we process personal information, please refer to our Privacy Policy.

© 2026 Erkeuby. All rights reserved.